Inditex

A global community connecting 214 markets on a single platform

Creation of the community platform and its ongoing engagement for Inditex's D&I Champions. Three years connecting their D&I leads across 214 markets to bring strategy and initiatives to brands and stores.

Business−40%time spent managing the D&I community
Impact+64.12%user growth in 2025
IndustryRetail
ServicesImpact community
01Roll-out

Embedding the impact strategy across 214 markets and 5,562 stores

More than three years supporting Inditex's culture team to embed its impact strategy into the reality of its brands, across 214 markets and 5,562 stores.

The community aims to build a network of leads —the D&I Champions— who help Inditex identify the real business challenges in each market, and bring D&I knowledge and strategy to employees across every country and brand.

214markets
5,562stores
02Connecting the community

A platform and a programme the community has made its own

The internal platform centralises what the community needs —training, guides, weekly content, events and a space to share results by country— and connects the champions with one another and with the corporate team. It has cut management time by around 40%.

In parallel, an ongoing training programme delivers monthly talks on the four pillars —LGBTQ+, gender equity, disability and socio-ethnic diversity. The programme brought together more than 640 attendees, encouraging live participation and learning from experts.

Community feed with posts and weekly content
−40% management time640+ training attendees
03Content strategy

A dynamic environment to connect and collaborate

04Activating D&I in stores

2026 activates the D&I strategy among 140,000 store employees

With the community established, this year's focus is reaching the more than 140,000 store employees —86% of the workforce— across all of Inditex's brands and markets.

At The Overview Effect we designed the materials, activities and tools that let store managers and D&I Champions bring the strategic pillars into the day-to-day of the stores.

The platform remains the common place where D&I Champions share these activations and drive global participation across markets.

In-store D&I activations shared by the D&I Champions